We aim to make ordering and delivery as simple and reliable as possible. Below you’ll find all key details about shipping, production times, and what to do if something isn’t right.
Production
- Custom NFC Card: production takes 10 business days after you submit your design.
- Engraved Metal NFC Card: production takes 10 business days after you approve the design proof.
Production time does not include delivery. The delivery estimates below start when your order ships.
Delivery
We ship worldwide using trusted carriers such as PostNL and Deutsche Post (DHL).
Every order includes tracking, so you can follow your package from our facility to your door.
Estimated delivery times after dispatch
- Netherlands: 1–2 business days
- Europe: 2–6 business days
- Rest of world: 5–12 business days
You’ll receive a tracking email as soon as your order ships.
Shipping costs
Tracked shipping is free when your order reaches the minimum amount shown in your cart. This amount varies by currency. For orders below this amount, shipping costs are shown at checkout.
Returns & replacements
We want you to be confident in every Tapify product. Our return policy differs depending on whether the product is standard or custom-made.
Non personalized products
If the product is not personalized, you may return it within 14 days of delivery, provided it’s unused and in its original packaging.
Once received and inspected, we’ll issue a refund to your original payment method.
Return shipping costs are the responsibility of the customer.
Custom products
Custom-made products (such as the Custom NFC Card) are produced specifically for you.
Because they cannot be resold, we cannot accept returns, refunds, or exchanges for these items.
If a custom product arrives damaged, misprinted, or not functioning as expected, contact us within 14 days. We may request a photo or other proof and will arrange a replacement when appropriate.
Need help?
If something isn’t right with your order, contact us or send us an email at support@tapify.app with your order number and a brief description of the issue.